Support
Need help with VolunTree? Email support@joinvoluntree.com.
Support is best-effort, and we can't promise a response time.
Support is for problems with VolunTree. Questions about a specific event are for that event's coordinator.
Before you reach out
- In Slack, type
/volunteer help. It shows the commands VolunTree has and what each one does. - A question about a particular shift or event? Your coordinator can see the roster and is usually the right person to ask first.
What to include
The more of this you send, the easier it is to find the problem:
- The name of your Slack workspace.
- What you were trying to do, and what you expected to happen.
- What happened instead. If VolunTree showed a message, copy it exactly.
- When it happened: the date, the time, and your time zone.
- A screenshot, if you can take one.
Please do not send passwords, and please leave out other people's personal details.
Privacy questions
See our Privacy Policy.